Return Policy

RETURN & CANCELLATION POLICY

CANCELLATION POLICY

Cancellation after 0-24 hours

No fees will apply for orders canceled up to 24 hours after you initially placed them.

Cancellation after 24 hours- Until Order is Shipped

Fee for orders canceled after 24 hours, but before order has shipped is 15% of the order price.

Cancellation after Order is Shipped or Refusal of Delivery

If you require the cancellation of an order after it has been shipped (but before it has been delivered), you will be responsible for the 15% restocking fee and for shipping fees incurred both ways. This includes shipping to your address and return shipping back to Walk-In Tubs Outlet.
This policy applies to all orders and includes orders that were shipped with promotional or complementary free shipping.

RETURN GUIDELINES:

No unauthorized returns will be accepted.
Authorization to return must be obtained from WalkInTubsOutlet.com via e-mail.
All returns are subject to manufacturer approval and must be shipped back to the respective manufacturer at customer’s expense.
Items must be in new condition with original packaging. Manufacturers will not accept any items that have been used or installed.
Approved returns are subject to shipping fees incurred both ways as well as all manufacturer restocking fees.

DAMAGED/DEFECTIVE PRODUCTS

Please open and carefully inspect your package upon receipt. You must notify us within 5 business days if you received a damaged or defective product. It will be repaired or replaced at no charge to you.
For Oversized Delivery Items, damage must be documented on delivery paperwork. Please refer to our "Shipping Policy".
After 5 business days all products will fall under the warranty of their respective manufacturer. Please refer to any warranty information that came with your items for further instructions.

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